Studio Policies

1. General Terms

By participating in any classes, sessions, or services provided by Bold Pilates, LLC dba BOLD Pilates (“Studio”), you agree to abide by these Studio Policies. The Studio reserves the right to update these policies at any time without prior notice.

2. Attire

For safety and hygiene purposes, all clients are required to wear sticky socks during classes. Clients without appropriate footwear may be denied participation.

Clothing with zippers, buttons, or anything that can scratch or damage the reformer carriage surface are not permitted.

The Studio is not responsible for lost or stolen personal items.

3. Late Entry

We have a strict 10-minute cutoff for late entry into class. If you arrive more than 10 minutes after class start, you will not be permitted to join the class in session. Late entries disrupt the flow and enjoyment of other clients, and you will have missed the warm-up to the main exercise program that day.

4. Booking and Cancellations

Class bookings must be made in advance and are subject to availability. No person may attend class without a signed liability waiver.

Cancellations made within 12 hours of the scheduled class will result in the forfeiture of class credits. Cancellations made within 12 hours on an unlimited pass will result in a $10 fee.

Exceptions will be made on a case by case basis for a life threatening or life altering emergency. An example of this would be a death in the immediate family (mother, father, sister, brother, son, daughter, spouse, in-laws) or a hospitalization of an immediate family member or self. Exceptions will not be made for doctor appointments, illness (that are not hospitalized), sick children, fluctuations in work schedule, school schedule or social events. This list is not exhaustive.

No-shows will incur a $20 fee. Exceptions will be made on a case by case basis for a life threatening or life altering emergency. An example of this would be a death in the immediate family (mother, father, sister, brother, son, daughter, spouse, in-laws) or a hospitalization of an immediate family member or self. Exceptions will not be made for doctor appointments, illness (that are not hospitalized), sick children, fluctuations in work schedule, school schedule or social events. This list is not exhaustive.

5. Payment and Refund Policy

Except as provided in your membership agreement or required by California law, all sales are final and unused classes cannot be exchanged for cash.

All classes must be paid for prior to the start of the class.

Class packages and memberships are non-transferable. Memberships cannot be shared.

The Studio may change class pricing and package options at any time. Changes do not affect packages already purchased, and membership pricing changes are made only as described in your membership agreement.

6. Membership Cancellations, Changes, and Freezes

Memberships are billed on a recurring basis every 4 weeks (28 days).

Cancellations may be processed through your self-service account in Momence at any time up until the day prior to your next billing date. If canceling via email, please provide a minimum of 5 business days’ notice before your next billing date.

Class credits earned or rolled over (as applicable) under a membership reflect the discounted membership rate and are contingent on maintaining an active membership. Upon cancellation of a membership, or downgrade to a lower-tier membership, any remaining or rolled-over credits expire at the end of the membership term and are not available for use thereafter, regardless of when they were earned.

Requests to change your membership tier must also be submitted by email with a minimum of 5 business days’ notice. Please note that once a recurring membership payment has processed for the upcoming 4-week period, no changes can be made to that billing cycle.

Members are eligible for up to 4 weeks of membership freezes during a rolling 12-month period, with a minimum freeze duration of 2 weeks per request. Members on annual plans are eligible for up to 8 weeks of membership freezes during their initial annual agreement, then revert to 4 weeks per year once month-to-month. Freezes beyond the 4-week annual allowance may be approved for medical reasons with a valid doctor’s note.

7. Filming and Photography

Filming may take place during any class for internal quality control purposes only. No footage will be used for marketing, advertising, or any external purpose without your explicit consent.

8. Contact Information

For any questions or concerns regarding these Studio Policies, please contact us at info@boldpilates.com.

By attending any class or session, you acknowledge that you have read, understood, and agreed to these Studio Policies.